One of the largest utility organizations in Aotearoa, New Zealand, required Atlassian expertise to help split their existing Jira and Confluence Cloud instance to align with entity changes. Sentify now provides essential and continuous Atlassian support, which has increased the productivity of the department.


Sentify was approached by one of Aotearoa New Zealand’s largest utility companies with Revenues of $1b and 250 staff.


Our client needed Atlassian expertise to help split their existing Jira and Confluence Cloud instance to align to entity changes. They required support for their own teams who had the right skills but were in heavy demand and lacked the time to complete the work.


Sentify provided an Atlassian Support Service that included continuous improvement help. Formal and informal communication channels were set up and allowed engagement regularly via weekly standups and in a more ad-hoc on-demand manner via Slack. This results in an engaged relationship where work can be completed responsively and priorities can be reviewed against a backlog, ensuring it aligned to business needs.


The customer realised that engaging with a partner who is versed in Atlassian products that they can rely on was of great benefit. Sentify improved communications and provided support in a timely manner to the team, enabling the organization to increase productivity and outsource tasks they didn’t have time or expertise to complete.

As a result of successfully performing the migration, our client’s stakeholders recognized the value of specialist skills to support their own teams’ skills which were in heavy demand.


Sentify provided value through several business-critical Atlassian activities including;

  • Establishing and enabling Jira Advanced Roadmaps
  • Dedicated tooling workshops and education sessions
  • Upskilling staff on Automation for Jira and Scriptrunner
  • Ways of working workshops to optimize usage
  • Recommend plugins and managed 3rd party relationships
  • Reviewing usage and active users to optimize spend