Sentify worked with a leading AI group dedicated to advancing responsible AI development. This collaboration aimed to provide consultation on the firm’s Enterprise Service Management (ESM) approach, and implement Atlassian best practices across various departments, with a specific focus on Jira Service Management (JSM) enablement.
Objective
The primary objective was to empower the clients’ teams with the knowledge and guidance necessary to effectively utilize their Atlassian tools across the business. Working in a collaborative environment, Sentify helped develop custom solutions for the team’s Legal, HR, and Security departments to streamline intake processes, utilize custom forms, and create issue security access controls.
Challenges
Stringent Security Measures: The client operated under extremely strict security protocols, requiring specialized expertise to ensure compliance without compromising innovation. Sentify needed to adapt to the client’s dynamic requirements, providing flexible, on-demand support and guidance throughout the engagement.
Custom Solution Development: The diverse nature of the client’s projects necessitated custom JSM solutions, presenting challenges in aligning with best practices while maintaining security standards.
Strategy and Outcome
Needs Assessment and Customization: Sentify conducted a comprehensive needs assessment to understand the client’s unique challenges and requirements.
JSM Optimization:
Sentify helped implement new custom JSM forms for the Legal and HR departments, increasing the efficiency of their intake and onboarding processes. Sentify also introduced new security controls in JSM, allowing the firm to only provide issue access to appropriate individuals.
Secure Collaboration Framework: Sentify established a secure collaboration framework to facilitate seamless communication and knowledge transfer while adhering to strict security protocols. This included encrypted communication channels and secure cloud-based platforms for collaboration.
On-Demand Support and Training: Sentify provided on-demand support and training to the client’s in-house teams, offering guidance on Atlassian best practices and risk mitigation strategies. This flexible approach ensured that teams received timely assistance as needed throughout the engagement.
Summary of Approach
The collaboration between the AI safety and research group and Sentify resulted in significant improvements in the utilization of JSM across multiple departments. Sentify empowered the clients’ teams to navigate complex challenges to foster a culture of innovation and enhance their Ways of Working to make the most of their Atlassian tools.
Client Testimonial
“Sentify has been a great partner in our journey to advance responsible AI development. Their expertise, flexibility, and dedication to security have enabled us to navigate complex challenges with confidence.”