Discover how our specialists help customers across various industries align their teams, improve processes, consolidate costs and reduce inefficiencies.
A healthcare provider had been using a traditional ‘service management’ system encompassing change, incident, request, problem, and asset management. Despite IT’s desire to shift to a more modern solution, they faced resistance from stakeholders due to the lack of a compelling event to initiate change.
A small team within an education research institution was inundated with requests managed through ad hoc shoulder-tapping and emails, leading to inefficiencies and a lack of tracking.
A hospitality group sought to implement Enterprise Service Management (ESM) across multiple business units. To ensure a smooth and efficient rollout, Sentify adopted a strategy of starting with one business unit, perfecting the process, and then progressively on-boarding others.
The NZ Government Superannuation Fund was looking for a substantial improvement in its ICT operational and support service levels. With our help they were able to move to a new service delivery construct that included a regular cadence of feature development, strong IT governance, technical guardianship, and robust support.
