Case Studies

Discover how our specialists help customers across various industries align their teams, improve processes, consolidate costs and reduce inefficiencies.

Transforming Enterprise Service Management with Atlassian Jira Service Management for a Healthcare Provider

Atlassian Licensing ITSM Service Management Healthcare

A healthcare provider had been using a traditional ‘service management’ system encompassing change, incident, request, problem, and asset management. Despite IT’s desire to shift to a more modern solution, they faced resistance from stakeholders due to the lack of a compelling event to initiate change.

View Case Study

Phased Enterprise Service Management Rollout for a Hospitality Group Across Business Units

ITSM Service Management Hospitality

A hospitality group sought to implement Enterprise Service Management (ESM) across multiple business units. To ensure a smooth and efficient rollout, Sentify adopted a strategy of starting with one business unit, perfecting the process, and then progressively on-boarding others.

View Case Study